If you are a Ctopay merchant, when you are not satisfied with our service, please refer to below:
Please tell us your complaint
In Ctopay, we do everything we can to make sure you can get the best possible service.
So the first step: please tell us your complaints if any dissatisfaction. Then we can help you.
what we will do:

  • listen carefully to your complaint
  • consider how we can resolve your complaint
  • ensure you’re satisfied with our service finally

Where to complain
If you’re not satisfied with any aspect of our service or products, you can tell any ctopay member by email or phone. We will sure to resolve it as soon as possible.
We will resolve as soon as possible
Generally speaking, we can acknowledge receipt of your complaint within 1 working day, and resolve your complaint within 5 working days.
If we are unable to resolve it within 5 working days we will contact you for the details.